Return Policy

 

Contact Kafferostare Per Nordby before returning any items. Also contact Kafferostare Per Nordby if you are super satisfied.

REFUND POLICY IN SHORT
You can return the product within 30 days of delivery. The product must be in new condition. To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'. Want to switch to another size of the same product? You can do that, just contact us. Want to switch to another product? You can do that, just contact us. If a package is unclaimed you might have to pay a handling fee.

RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Coffee falls into the food category. To complete your return, we require a receipt or proof of purchase. Easiest way to complete a return is to email info@pernordby.com with your story and we will do our best to make you smile.

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@pernordby.com.

SALE ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@pernordby.com and tell us why. If you want to exchange for another product or size, send us an email at info@pernordby.com and tell us which product you want instead.

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING
To return your product, you should mail your product to: Korpralsgatan 2, Göteborg SE 41505, SWEDEN You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Always email us at info@pernordby.com before returning any item.

 
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